At Livonomi, your privacy and data security are our top priorities. We believe your financial data belongs to you, and we are committed to being transparent about how we collect, process, and protect it.
This Privacy Policy explains our practices regarding the information we collect through our website (livonomi.com), mobile applications, and other associated services (collectively, the “Platform”), which are operated by Livonomi Technologies (“we”, “us”, or “our”).
By accessing or using the Platform, you consent to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
To provide you with a comprehensive life and financial management workspace, we collect the following categories of information:
A. Personal Information You Provide
- Contact Information: When you register an account, we collect your phone number and/or email address. This is used to authenticate your session via One-Time Passwords (OTPs) and send important service notifications.
- Profile Information: Any details you add to personalize your workspace, such as username, profile images, or workspace preferences (e.g., Personal vs. Business setup).
B. Financial and Life Management Data
The Platform functions primarily as an aggregator and tracker of your life management details. We process the data you choose to input, upload, or sync:
- Accounts & Net Worth: Bank names, account types, balances, and credit limits.
- Transaction Ledger: Transaction amounts, timestamps, category tags, merchant details, and whether a transaction is a debit, credit, or transfer.
- Commitments & Subscriptions: Loan EMIs, principal amounts, interest rates, due dates, recurring subscriptions, and billing frequencies.
- Assets & Investments: Value of mutual funds, equities, real estate, insurance policies, vehicles, and their associated maintenance details.
- Goals & Dreams: Dream names, target amounts, milestones, and savings timelines.
C. Automated & Device Information
- Log Data: IP address, browser type, operating system, page views, and timestamps collected automatically when you visit our website.
- Device Data: Unique device identifiers, device model, and push notification tokens to send you transactional and security alerts.
2. How We Use Your Information
We process your data strictly to operate, maintain, and improve the Platform. This includes:
- Providing the Service: Enabling you to view and manage your financial flow, net worth, asset allocations, goals, and commitments across devices.
- Generating Insights: Utilizing our proprietary AI Pattern Engine to analyze your transaction history, surfacing spending trends and computing your Financial Health Index.
- Customer Support: Responding to troubleshooting requests, resolving service bugs, and helping you manage account settings.
- Security & Authentication: Verifying your identity via OTP, preventing fraud, and ensuring authorized access to your private workspaces.
- Communication: Sending updates about your account, security notices, and information regarding features or enhancements.
3. Sharing and Disclosure of Information
We do not sell, rent, trade, or distribute your personal or financial data to third-party advertisers or marketing networks. Your data is strictly private.
We may share your information only under the following limited circumstances:
- Service Providers: We share data with trusted third-party infrastructure and hosting providers (e.g., database providers, SMS gateways for OTP, analytical tools) who support our operations under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required to do so by law, regulation, subpoena, or in response to a valid request by public authorities (e.g., a court or government agency).
- Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as a business asset. We will notify you before your data is transferred and becomes subject to a different privacy policy.
4. Data Security
We employ industry-standard technical and organizational security measures to protect your sensitive information.
- Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL/TLS) technology. Data stored on our servers is encrypted at rest using advanced cryptographic algorithms.
- Access Controls: Account login is authenticated via secure mobile OTP. We enforce strict internal access controls, ensuring only authorized personnel have limited access to infrastructure under zero-trust policies.
Please note that while we take every reasonable precaution, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Under applicable laws, including the Digital Personal Data Protection Act (DPDPA), 2023 (India), you have the following rights regarding your data:
- Access & Portability: You may request a summary of the personal data we hold about you.
- Correction: You may update or correct inaccurate or incomplete information in your account settings at any time.
- Erasure & Deletion: You can request that we delete your account and all associated financial ledger records from our active databases.
- Withdrawal of Consent:You may withdraw your consent for future data processing at any time, which may limit your access to the Platform's core functionalities.
To exercise any of these rights, please email us at privacy@livonomi.com. We will process your request in accordance with applicable laws within a reasonable timeframe.
6. Retention of Data
We retain your personal and financial data only for as long as your account remains active or as needed to provide the Service. Once you request account deletion, we purge or anonymize your data, except as required to comply with statutory legal requirements or tax regulations.
7. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal data, please contact us immediately, and we will take steps to remove such information and terminate the account.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date at the top. We recommend checking this page periodically for updates.
9. Grievance Officer & Contact Information
If you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please contact our Grievance Officer:
Name: Data Protection & Grievance Officer
Address: Livonomi Technologies, Bangalore, Karnataka, India
Email: privacy@livonomi.com